Here is a list of answers to our most frequently asked questions.
What payment methods do you offer?
You can pay via credit or debit card, PayPal, or Apple Pay on your iPhone.
My payment won't go through, what do I do?
Contact our customer support team at email@example.com, they can help you out!
Shipping & Tracking
How long will it take to ship my order?
All orders have a 2-3 business day processing time before the order ships out. Once the item is shipped is takes about 10-15 business days to be delivered.
Why is the shipping time so long?
All of our items are shipped directly from our vendors in Asia. All orders must clear Asian Customs as well as US Customs; this is the biggest reason for the longer-than-normal shipping time.
How do I track my order?
Once your order has been processed and shipped out you can track your order by emailing us for the tracking number.
Why is there no tracking information for my order?
There is a 2-3 business day processing time for each order. After that you should see tracking information come up. If you still do not see tracking info for your order, wait a few days and check again, there can be delays in the relay of information from carrier to carrier. If you still do not see any info after that please contact our customer support team at firstname.lastname@example.org and they can help you out.
What countries do you ship to?
Currently, USA only but that is going to change soon.
Returns & Exchanges
What is you return policy?
You have 365 days to return or exchange an item from the day you receive it.
How do I return an item?
How do I exchange an item?